Detailed business information
|Company Number: 5041152|
|VAT Nr.: 755940795|
Our phone lines are open 8:30am to 5.00pm from Monday to Friday, 9.00am to 4.00pm on Saturday, and 11:00am to 3:00pm on Sunday.
Stoves Are Us is a specialist supplier of Wood Burning Stoves, Log Stoves, Multi Fuel Stoves, Electric Stoves, Gas Stoves, Flueless Gas Stoves, and Boiler Stoves, as well as Range Cookers. We have over 10 years experience supplying top stove brands, including Aga, Broseley, Esse, Franco Belge, Morso, Villager and Westfire stoves at the best discount prices online. Stoves Are Us not only offer the best priced stoves, but we provide a wide range of other products, such as chimney flue systems, chimney liners, outdoor heaters, fires and fireplaces. At Stoves Are Us we are constantly striving to improve our product portfolio and find the latest trends in multi fuel and wood burning stove design.
We work closely with the leading stove manufacturers, in the UK and Europe, to ensure we offer a selection of DEFRA approved stoves and eco-friendly, fuel-efficient stoves, including the Aga Fusion wood-pellet stove.
All our prices include VAT and delivery to the mainland UK, there are no hidden costs.
Stoves Are Us pride ourselves on our excellent customer service and our trained team have completed the HETAS Solid Fuel Awareness course. Our phone lines are open 7 days a week and we are always happy to offer advice and information on any of our Stoves and accessories. Stoves Are Us offers an unrivalled selection of Contemporary, Modern Designer Stoves and Traditional Woodburner Stoves, which can also be viewed in our West Yorkshire showroom.
Our recently refurbished showroom has a wide variety of Stoves and Fireplaces on display in all materials to suit your needs. Our extensive Stove range is guaranteed to suit any home and interior, from Woodburners, Log, Multifuel, Gas, Electric and Boiler Stoves. We currently hold a number of Stoves in stock from the leading manufacturers, such as Aga, Broseley, Westfire, Morso, Villager and Firefox.
Stoves Are Us provide a range of stove accessories and stove spare parts to help compliment and maintain your stove, including replacement stove glass, heat-resistant stove glass floor plates, log stores, firewood, coal, EcoFans and servicing products. Our stove spare parts are provided for a number of stove manufacturers, such as Broseley, Charnwood, Esse, Morso, Stovax, Tiger Stoves and Villager.
Stoves are us are great while you are buying from them, couldn't be more helpful.
But try returning something and all of a sudden they refuse to answer emails, refuse to explain how to return goods, then when the goods are retunred refuse to issue a refund.
I spent a lot of money with them and due to their error over ordered a couple of chimney lengths. This represented a small amount of the money I had spent.
It took nearly 3 weeks for them to even tell me how I was supposed to return goods for a refund.
I returned the goods over 6 weeks ago and since then they have made no contact with me. I have telephoned them several times and they don't return calls, I have emailed them with no response. They still have not refunded my money and have not responded in any way.
Simply appalling service I would recommend you steer well clear of them.4 months ago#stoves #rip off
- StovesAreUs:This is absolutely not acceptable and does not reflect our company procedures at all. Phone calls are answered and returned if missed. The Returns procedure is very clear and swift along with refunds if needed. Please contact us on firstname.lastname@example.org with a contact number and your original order number and we will resolve the matter immediately. Apologies for any inconvenience this may have caused.
- Budget Stoves
- Wood Burning Stoves
- Boiler Stoves
- Gas Stoves
- Solid Fuel Cookers
- Electric Stove Heaters
- Electric Stoves
- Flueless Gas Stoves
- Balanced Flue Stoves
- Oil Stoves
- Wood Inset Stoves
- Pot Belly Stoves
- Double Sided Stoves
- Outdoor Heating
- Chimney Products
- Flame Lights
- Glass Floor Plates
- Home Wood
- HS Gas
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- Stove Suppliers